Ordering Information

CUSTOMER SERVICE

If you have any queries, please call Customer Service on tel: +44 (0) 117 3012101 between 9 am-4 pm Monday - Friday. If we are not able to answer your call, please leave a message and we will call you back asap.

Complaints Policy

Available upon written request.

Cancellation Rights

Every reasonable care has been taken to ensure that descriptions in this catalogue are accurate. If for any reason an item is not acceptable, you have the right to cancel your order at any time up to the eighth working day AFTER you receive the goods, except where the goods have been personalised or made to your specification, or in the case of audio or visual recordings or computer software. A working day is any day except a Saturday, Sunday or public holiday. In order to cancel, you must write, fax or email us to tell us you are cancelling your order and return the goods to us as unused and in good condition at your own expense.

We will refund the price and the amount you paid for your original postage and packing.

Customer Information

We hope you will be very happy with the goods purchased from ERIC. If, however, you feel you have any ground for complaint, please write to Diane Starr, Finance & Commercial Manager, at ERIC. Your complaint will be dealt with as soon as possible. In most cases the item will be returned to the manufacturer for a second opinion based on a report. A decision will then be made upon receipt of this report. We cannot offer a refund or exchange without the goods having firstly been returned for investigation purposes. We reserve the right to refuse any order, at our discretion.

Customer Reference Number

This is to the right of your receipt or invoice. Please use this unique number in any correspondence or return relating to your order.

Data Protection

ERIC is registered under the Data Protection Act.

Ordering via the ERIC Website

You can shop online at the ERIC webshop www.ericshop.org.uk where you can order products directly and securely.