The ERIC Webshop provides products for childhood bedwetting, daytime wetting, constipation and soiling to children, young people, parents and professionals.
TERMS AND CONDITIONS - PLEASE READ CAREFULLY
Prices All goods offered for sale by ERIC include postage and packing and VAT (Registration No. 567 7948 68) where applicable and in force at the time of purchasing (excluding bulk alarm special prices). Due to circumstances beyond our control, e.g. changes in the rate of VAT prices may have to be altered. The correct price will be stated at the time of ordering.
TISCALI & O2 USERS
PLEASE NOTE:-
If you are Tiscali or O2 user please could you ring the office on 0117 3012101 to place your order, as we are having technical difficulties with this supplier.
Ordering by post or fax or phone Although our online ordering service is protected by encryption, you may purchase our products in any of the more traditional ways. For details please refer to the contact us section of this website. Our phone line is available Monday-Friday between 9 am - 4 pm. Where payment is by credit card transaction the person ordering must be the credit card holder or have the card holder's authorisation.
Postal surcharge for overseas ordering
| Value of order | EC Countries | Non EC Countries |
| Under £5 | add £2.00 | add £4.00 |
| £5 - £50 | add £5.00 | add £10.00 |
| £51 - £150 | add £10.00 | add £20.00 |
| £151 - £500 | add £20.00 | add £40.00 |
| £501 - £1000 | add £30.00 | add £60.00 |
Orders over £1000.00 on request
For oversize items a special postal charge might be incurred.
for details of bulk prices or any other queries, please contact ERIC on Tel. +44 (0) 117 3012101 or email: sales@ericshop.org.uk
Postal surcharge for UK Ordering
There may be occasions when it is necessary to add an additional surcharge for postage to certain areas of the UK.
UK Postage for bulk purchase of enuresis alarms (including VAT)
| Batteries x25 sets | £3.50 |
| 5 items | £8.50 |
| 10 items | £12.50 |
| 20 items | £17.50 |
| 30 items | £23.50 |
Invoicing
Please note we are unable to issue invoices for any orders with a total of less than £20.00. Cheque or credit card payment is requested in these instances.
Delivery
We guarantee delivery of items that are in stock within 21 days from receipt of order. However under normal circumstances, if in stock, items are delivered within 7-10 working days. An express delivery may be requested for an additional surcharge provided the item is in stock which is non-refundable. Please phone or email orders@eric.org.uk at time of ordering.
Damaged in Transit/Discrepancy
If goods are found to have been damaged in transit, they must be returned immediately and a replacement will be despatched. If a replacement is not available, ERIC will offer a refund. This does not affect your statutory rights. Always obtain a ‘ Certificate of Posting’ when returning goods. Please note we should be informed of any discrepancy or damage within 72 hours of receipt of goods. Beyond 72 hours, we reserve the right not to refund or replace goods.
Descriptions and product photographs are accurate at the time of webshop launch. Please note there may be occasions when these can differ.
Unique customer reference number
This is found on your receipt or invoice. Please use this in any contact with ERIC or returns relating to your order.
CUSTOMER SERVICE
If you have any queries, please call our Customer Service department on +44 (0)117 3012101 Monday-Friday between 9 am-4 pm. If we are not able to answer your call, please leave a message and we will call you back asap.
Complaints Policy
Available upon written request.
Cancellation Rights
Every reasonable care has been taken to ensure that descriptions on this website are accurate. If for any reason an item is not acceptable, you have the right to cancel your order at any time up to the eighth working day AFTER you receive the goods, except where the goods have been personalised or made to your specification, or in the case of audio or visual recordings or computer software. A working day is any day except a Saturday, Sunday or public holiday in England (Scotland & other countries have different public hols). In order to cancel, you must write, fax or email us to tell us you are cancelling your order and return the goods to us as unused and in good condition at your own expense. We will refund the price and the amount you paid for your original postage and packing.
Customer information
We hope you will be very happy with the goods purchased from ERIC. If, however, you feel you have any ground for complaint, please write to Diane Starr, Finance & Commercial Manager, at ERIC. Your complaint will be dealt with as soon as possible. In most cases the item will be returned to the manufacturer for a second opinion based on a report. A decision will then be made upon receipt of this report.We cannot offer a refund or exchange without the goods having firstly been returned for investigation purposes.We reserve the right to refuse any order, at our discretion.
Data Protection 1998 ERIC is registered under the Data Protection Act.
Disclaimer and Terms and Conditions
Use of this website is provided by ERIC (Education and Resources for Improving Childhood Continence) and is subject to the following terms and conditions:
This disclaimer governs your use of the ERIC (Education and Resources for Improving Childhood Continence) webshop; by using our website you accept this disclaimer in full. If you disagree with any part of this disclaimer, please do not access, use and/or contribute to our website.
You agree to use this site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site. We reserve the right to modify these terms at any time. Revised terms will apply from the date of publication on the website, you should therefore check periodically for changes. By using this site after we post changes, you agree to accept those changes, whether or not you have reviewed them. This disclaimer supersedes all previous agreements in respect of your use of this website.
Rights to information published
All materials on this site are protected by copyright and intellectual property laws and are the property of ERIC (Education and Resources for Improving Childhood Continence), or its licensors, unless otherwise stated. Unless stated otherwise, you may access and download the materials located on www.ericshop.org.uk only for personal, non-commercial use providing all original sources are indicated on the documents. You must not edit or otherwise modify any material on the website, sell, rent or otherwise sub-licence material from the website or republish material from the website (including republication on another website) without written permission from ERIC. To seek permission, you may email us at orders@eric.org.uk
The images and logos identifying ERIC or third parties and their products and services are subject to copyright, design rights or trade marks of ERIC and/or the third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of ERIC or any third party.
Website content (quality, accuracy and use)
Information provided on this website is for information purposes only and is not intended to constitute professional advice as circumstances can vary from person to person. Information provided on this website will not always be up to date and cannot necessarily be relied upon; we do not warrant its completeness or accuracy. Visitors who use this website and rely on any information do so at their own risk. ERIC does not commit to ensuring that the website remains available or that the website is kept up to date.
Restrictions on who can use the website
ERIC does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, your parent or guardian must place the order on your behalf.
Security of your personal information
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Unfortunately, security of information and payments transmitted over the internet cannot be guaranteed and therefore if you choose to provide us with any of your financial information you do so at your own risk and you will not hold us liable for any loss that you might suffer as a result.
External links
ERIC is not responsible for the contents or reliability of any other websites to which we provide a link and ERIC does not necessarily endorse the views expressed within them. ERIC has no control over the nature, content or availability of those sites.
No responsibility or liability for the privacy of personal information is accepted for linked-to websites, as these are beyond ERIC’s control.
Privacy
ERIC is committed to protecting the privacy of it website users. Any information gathered from users is confidential and will be used for the purposes expressed and in line with the Data Protection Act 1998.
This site downloads a cookie on to your computer. Cookies help us to find out how many people have visited the site and which pages they have visited. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Liability for actions of users of the website
You must not use the ERIC website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
Limiting liability for viruses, damage and availability
We do not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy you particular requirements for the accuracy of data input and output.
Legal jurisdiction
The laws of England and Wales shall govern your use of this site and you hereby submit to the exclusive jurisdiction of the English courts.
Liability
Except for death or personal injury caused by our negligence, ERIC, its employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of www.ericshop.org.uk or any information, services or content on http://www.ericshop.org.uk/.
ERIC (Education and Resources for Improving Childhood Continence)
36 Old School House, Britannia Road, Kingswood, Bristol BS15 8DB. ERIC (Education and Resources for Improving Childhood Continence) is a company registered in England and Wales with company number 2580579. VAT number 567 7948 68.
Email: orders@eric.org.uk
Customer Service: Tel. 0117 3012101